Fast Facts
Oasis Banquet Hall
550 guest capacity
up to 300 guests with a banquet
Audio, projector and Wi-Fi included
Bar use included
Gymnasium
1,400 guest capacity
Attached party room
High ceilings
Stairway entry
All sporting equipment included. Nerf rentals available.
General Questions
1. Where is the Springbrook Multiplex Event Center located?
The community of Springbrook is located off highway 2A southwest of Red Deer. Near the Red Deer Airport, a quick 10 minute drive from the south Red Deer Walmart. Please visit the Contact Us page for directions and map to our location.
2. Do you need to be a Springbrook resident to attend events?
No, absolutely not! We are a small, local business open to the public. Any and all are welcome at our events.
3. I’m a guest at an event. Where do I park?
There are multiple public parking lots available. 2 public lots are located to the west of the Multiplex, closest to the ball diamonds. There is more parking available to the north of the Multiplex, closest to the General Store entrance. Overflow parking is also available.
4. Is the facility pet-friendly?
We love 4 legged friends! However, to ensure a comfortable environment for all our guests, please be aware that our event facility is not pet friendly. We appreciate your understanding and cooperation in helping us maintain a healthy and pleasant atmosphere for everyone. Service dogs are welcome. Advance notice when possible is appreciated to ensure high allergy risks can be accommodated. Exception: Advertised photo opportunities, see our event page for Santa and Easter Bunny pet photo dates.
5. Is there wheelchair accessibility?
Our banquet hall is wheelchair accessible for your convenience. However, please note that our gym, party room, and meeting room have stairs leading up to them. Our facility was originally constructed in the 1950s as a military recreation facility, and accessibility considerations were not prioritized at that time. We apologize for any inconvenience this may cause and assure you that we are actively exploring options to improve accessibility in the future.
6. Can I bring my own gear to a NERF Wars event?
Yes, participants are encouraged to bring their own goggles and NERF blaster guns. Please note that use of single-shot NERF blaster guns and goggles are included with your registration fee. We have 500+ bullets for participants to use, plenty for everyone! We discourage bringing your own bullets so they don’t get lost! NERF party rentals are available. See the Events page for scheduled NERF drop-ins.
7. Is there food and beverages available for purchase at the Multiplex?
Yes, absolutely! There is a General Store attached to the Multiplex, which offers an array of hot and cold snacks and beverages for your convenience. Check out the General Store’s Facebook page here.
8. What ages of children can be dropped off for events without a parent/guardian present?
Responsible children aged 10 and up are welcome to attend our drop-in gym programs without a parent/guardian present. We will require a contact phone number to be on file in case of emergency. See our Events page for the drop-in schedule.
9. Do you have sporting equipment I can use in the gym?
Yes! We have equipment for floor hockey, badminton, volleyball, pickleball, dodgeball, soccer, basketball, lacrosse, hula hoops, and more included with rentals and drop-ins. Volleyball and badminton nets require notice to set up. We also have NERF equipment available to rent. Personal sporting equipment is welcome. Please see the Gymnasium page for more details.
10. What are your venue rules?
Thank you very much! We care a lot about our facility and are so glad you asked! We also care a lot about your event, and the event that comes right after yours. By following these rules, we can ensure everything runs as smoothly as possible.
- Please show consideration for our venue and surroundings. Dispose of garbage in the appropriate bins, recycle cans accordingly, and do your best to keep our facility clean leaving the space as it was found. Excessive cleaning may incur additional charges and be deducted from the rental deposit.
- Respect our hardworking staff who strive to ensure everything runs smoothly behind the scenes.
- Smoking is restricted to designated areas only.
- Please adhere strictly to the timelines provided.
- All guests and vendors are kindly asked to depart promptly at the conclusion of the event. Event organizers are required to remain onsite throughout the duration of their event.
- Off-limit areas encompass any space not specifically reserved for your event. Please be mindful that multiple events may be concurrently taking place. The downstairs area, including the lockers, is strictly off-limits at all times unless special permission has been granted.
- Immediately notify a staff member in the event of an emergency.
- To keep our gym floor safe for everyone, no food is permitted. Tables are located in the lobby for your convivence. Shoes must be clean. Drinks with lids are welcome in the viewing area.
Event Organizer Questions
1. I’m an event organizer or a vendor at an event. Where do I park?
Please check in with staff when you arrive and we will help direct you to the best place to park depending on your needs.
2. When is my rental booking secured?
Your rental booking and date is secured once your payment is received.
3. Do I need to pay a damage deposit?
A damage deposit is required for events with 100 guests or more, or if any liquor will be served at your event. All details will be provided with your invoice.
4. Do I need to submit an event floor plan?
Not all events at the Multiplex require floor plans, so please connect with us first.
Floor plan changes need to be approved a minimum of 7 days prior to your event, in accordance with the provincial and federal fire codes in place.
5. Can I come early to set up before my event starts?
Unless prior approval has been granted by management, we kindly request that guests do not arrive before their designated booking time to set up. Due to potential back-to-back bookings, it is important to adhere to your scheduled rental time to ensure a seamless experience for all our guests.
6. Can I stay late after my event ends to clean up?
Your rental time encompasses the entirety of your event, including both set-up and clean-up times. Should you require additional time for either, we kindly request that you make arrangements in advance. This policy ensures adequate staffing, and accommodates potential scheduling conflicts with potential back-to-back bookings.
7. What am I responsible for cleaning up after my event ends?
Upon conclusion of your event, please ensure the space is restored to its original condition, including arranging tables, chairs, and fixtures as they were initially set up. Cleaning supplies and garbage bags are provided for your convenience. It is the responsibility of the event organizer to ensure all garbage is properly disposed of. For ease, designated dumpsters are available on-site. Bags need to remain in their bins until disposal to limit leakage. Should significant cleaning be necessary beyond standard maintenance, as per the contract, the organizer is accountable and may incur an additional fee if unresolved. Alternatively, our Multiplex staff can be hired for further assistance upon request.
8. Will there be a staff member present to assist me?
Multiplex staff will be available throughout your event. They are onsite to assist in emergencies, building supervision and manage event logistics. Please note; their role does not include general labor nor event planning duties.
9. Do you provide room flipping services?
Room flipping services are not included in the rental cost. However, we offer the option to hire our staff for these services at an additional fee. For more information or to arrange for room flipping services, please contact our team.
10. What if I have to make changes to my event?
Please notify us as soon as possible of any changes to your event details. Clear communication ensures that we can work together effectively to ensure your event runs smoothly. We will do our best to accommodate your changes, as we want you to have the best experience with us as you possibly can!
11. What if I have to cancel my event?
As per contract, Multiplex rentals are non-refundable. We will do our best to make alternative arrangements for emergency situations.
12. Is a booking deposit required?
Yes, to secure your event date, a non-refundable booking deposit is required. Full payment is due within 90 days of the event.
13. Can I have liquor at my event?
Yes, absolutely! We have a full bar set up. AGLC licensing includes our lobby, gym, banquet hall and front lawn. If using the Multiplex license, we provide and serve the liquor at your event.
14. Can I get my own liquor license?
Yes, absolutely! One week notice is required to suspend our license allowing you to apply for an AGLC private event license to bring and serve your own liquor. AGLC licenses, starting at $10, vary depending upon the style of your event. As per AGLC rules, the license must be posted during the event. Event insurance will be required.
15. Does the Multiplex provide bar service?
Yes! Bar service is available if using the Multiplex liquor license. If you obtain your own private license from AGLC, we can recommend service companies for hire.
15. Is there a corkage fee?
A great benefit to hosting your event with us is we do not charge to suspend our license! If you obtain your own private AGLC license, no additional Multiplex fees will apply. Options to bring special alcohol for a toast while using the Multiplex license are available.
17. Can I bring my own catering?
Yes, absolutely! Your choice of catering is welcome. If recommendations are required, we can provide some excellent companies familiar with our venue.
Do you have a question you don’t see here?
587-877-2902 | events@springbrookmultiplex.com | 3216 22 St. Springbrook, AB